RETURN AND EXCHANGE FORM


We appreciate your patronage and are sorry to hear that you need to return your VELLAPAIS footwear.
Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted
surfaces only. Shoes must not show any visible signs of wear and should be returned in the
original packaging.

 


PLEASE LET US KNOW HOW YOU’D LIKE YOUR RETURN OR EXCHANGE HANDLED

* Funds will be returned to your credit card, PayPal account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days. Will appear as refund from VELLAPAIS INC.

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card or PayPal for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.

* If the merchandise that you wish to receive is more expensive than the original item, a member of our customer care will reach out to you. Replacement merchandise will be sent to you an NO additional shipping charge. Please allow 10-14 business days.

EXCHANGE POLICY

Please clearly indicate the size, style, and color of the merchandise that you would prefer by filling out the form below. We will provide FREE outbound shipping for the new item.

PLEASE INDICATE THE REASON YOU ARE RETURNING/EXCHANGING ITEM(S):

RETURN / EXCHANGE ITEM :

* Please reference your confirmation email or packing list to find the order
information.

Return /Exchange To The Address Below:

Vellapais Inc.

221 Lower Morrisville Rd,Ste C

Fallsington,PA 19054


ADDITIONAL NOTES FOR OUR CUSTOMER CARE TEAM?

DO YOU HAVE QUESTIONS REGARDING YOUR RETURN OR EXCHANGE?

Feel free to reach out to our customer care team at any time.