SHIPPING POLICY
Thank you for visiting and shopping at VELLAPAIS.COM .Following are the
terms and conditions that constitute our Shipping Policy.
We ship to all 50 states. Any orders shipping to Alaska, Hawaii, or Puerto
Rico, regardless of purchase amount, will be $35. All orders placed before
12:30pm CST Monday-Friday will be shipped out the same day.Orders
placed after 12:30 pm CST Monday-Friday will be shipped out the following
business day. We do not ship to P.O. boxes.

STANDARD SHIPPING
FREE Standard Shipping on orders of $99 or more.
$8.99 Standard Shipping on orders less than $99.
Standard (Ground) shipping via FEDEX ground. Actual shipping time is 2-7
business days.
Saturday delivery is not available.

EXPEDITED SHIPPING
$24.99 FEDEX 2nd Day Delivery
Expedited Shipping via UPS 2 business day service and Next Day shipping via
UPS next business day is available within the Contiguous United States (lower 48
states), for orders placed on business days before 10:30 am C.S.T. Orders placed
past 10:30 am will be shipped the following business day. Orders placed on any
National Holiday will be shipped the next business day. We do not deliver on
weekends. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico,
and Military addresses.

RETURN POLICY
We gladly accept returns of unworn, undamaged, or defective merchandise
purchased online or by phone for full refund or exchange within 30 days of the
original purchase. Footwear should be tested and tried on carpeted surfaces only.
The shoes must not show any visible signs of wear and should be returned in the
original packaging.Final sale items may not be returned or exchanged.
Start a Return or Exchange: Click here to start a return or exchange using our
easy-to-use self-service portal. If you have any questions, please feel free to reach
out to our customer care team.

REFUNDS
Refunds will be made in the form of the original payment. Funds will be returned
to your credit card or PayPal for its original purchase price. Shipping charges are
not refundable. Please allow 8-10 business days.

EXCHANGE POLICY
You have 30 days from the date of purchase to exchange any unworn items
purchased from our website. We will provide FREE outbound shipping for the new
item(s). Final sale items may not be returned or exchanged.
Start a Return or Exchange: Click here to start a return or exchange using our
easy-to-use self-service portal. If you have any questions, please feel free to reach
out to our customer care team.

CONTACT US
If further assistance is needed or if you have questions please contact our customer
service department by phone at (415) 269-9937 or by email at
order@vellapais.com